Cancellation & Refund Policy
This policy explains CASReady's current approach to cancellations, rescheduling and refunds, subject to applicable consumer rights.
Mock interview sessions
You may request one free reschedule if you give at least 48 hours' notice. If less than 48 hours' notice is given, or you do not attend your booked session, a refund or free reschedule is not normally offered. If CASReady needs to cancel your session, you will be offered a suitable alternative appointment or a refund. This does not affect your statutory rights.
Workbook purchases
Due to the digital nature of this product and the immediate access provided after purchase, refunds are not normally offered once the workbook has been accessed or downloaded. This does not affect your statutory rights. If you experience a technical problem accessing your workbook, or believe you have been charged in error, please contact us at hello@casready.co.uk so we can help.
Consumer rights
Nothing in this policy excludes or limits statutory consumer rights.